Freers Askew Bunting Solicitors is committed to providing all its clients with a high quality service at all times. However, if you are not happy with the level of service you have received from us, we advise you to let us know as soon as possible. We have a written Complaints Procedure in place which is available upon request from the person who is dealing with your matter.
If your complaint cannot be resolved by the person handling your case, or due to the nature of the complaint, it is not appropriate to make the complaint to that particular person, your complaint can be addressed to our Client Care Officer.
Our Client Care Officer is Richard Vaux who is a Director of the firm. He will either investigate your complaint if it cannot be resolved informally or delegate it to another Director or Supervisor who is suitably qualified to investigate.
If you remain dissatisfied with our Complaints Procedure, a complaint may be made to the Legal Ombudsman. Normally you would need to make a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us.
Contact details for the Legal Ombudsman are as follows:
PO Box 6806, Wolverhampton, WV1 9WT.
55-62 Borough Road, Middlesbrough, TS1 2JH
The Buck, 4 Market Place, Guisborough, TS14 6HF
19-25 Baker Street, Middlesbrough, TS1 2LF